“You” and Your” indicates the purchaser of this plan or the person to whom it was properly transferred in accordance with the terms set out herein.
“We”, “us” or “our” refers to jumbo Warranty Services “Product” shall mean the product in relation to which this plan has been purchased by You. “Carry in” means When jumbo Call Centre diagnoses a hardware problem, we will invite you to carry the defective unit and a copy of the plan to the Authorized Service Centre.
The cost of replaced components, parts and labour will be borne entirely by us; while the costs for transportation of the defective unit to our authorized service centre and collecting it back will be borne by You. “Onsite” means When our Call Centre diagnoses a hardware problem, we will schedule a visit of our engineer to your premises from the nearest Authorized Service Centre to repair the hardware issue. However, if your location is more than 40kms away from our nearest Authorized Service Centre, we will invite you to visit the service centre closest to your location along with the defective unit and a copy of the plan.
The costs of transport to and from will be borne by you while we will bear the costs of parts, components and labour to repair the unit. “2/3 year plan” shall mean 2/3 year coverage on the product from the date of original plan purchase. Services Covered under the plan We will carry out repair of the Product to put the Product to normal working condition, or replace at our discretion, after it has suffered a covered breakdown during normal use.
The plan covers call center technical support related to hardware faults of Your product.
LED/LCD/PLASMA :The plan covers the cost of labour, components and internal spare parts which are standard to the product at the time of purchase to be used in the repair including Main board, Speaker, SMPS,PANEL, Display etc. except those mentioned elsewhere in the document as not included. The parts replaced will not be returned and will become Our property. External parts such as sockets, control/Slide switches, Body Covers, Casings, Plastic Molded Parts, Breakage or Damage to Antennas and any other component etc.
If a repair will cost more than the market price of replacement, we may replace the failed Product with equivalent model with similar or better specification at our own discretion, which in any case, will not exceed the original price paid by you for the product less taxes and appropriate deductibles. Products presented for replacement may be replaced by refurbished products of the same type rather than being repaired. Taking Service is Easy.
If you face any problem with the hardware of your product, please: Call us at our Toll-Free Number 844-844-1018 or; email us at email@example.com or; Contact through our website Once we receive your service request, we will quickly try to solve the problem. If the problem is not solved, we will either visit you or guide you to take your product along with a copy of proof of this plan to the nearest authorized service center. Once you carry your product to the center, we will take care of the rest. Please note that our visit to your premises is subject to the conditions of onsite service plan. To know list of cities covered by our Authorized Service Centres, visit our website www.jumbowarranty.com. For Specific center nearest to your location, please call our Toll Free Number with your registration details/numbers. Service Coverage Hours Monday to Saturday, excluding public holidays during business hours: 09:30 Hrs – 17:00 Hrs.